Devon RLC Privacy Policy

We are committed to keeping your information secure and private. This policy tells you what information we collect on our website and why, how we keep it safe, how we use that information, who we share that information with and what your rights are.

The information we collect

Membership

When you sign up to our website we collect your name, email, contact details and request information about your background. Your details are stored in a secure database on our site. They are used to enable you to sign in, make course bookings and update your details. Background information is used to allow us to demonstrate to our stakeholders that we are an equal opportunities organisation. We record our membership numbers anonymously to report to our stakeholders. We never share, use or process your details outside of DRLC staff managing bookings and this anonymous reporting.

Browsing

If you simply wish to browse our website, no personal data is collected by us. A cookie is used to check if you have accepted our cookie and privacy policies. We also use cookies to enable maps and to stream images and other media.

With all browsing cookies on this site personal information is not contained in the cookies, however, it may be possible to use the information in combination with other data to build a personal profile. This is why we secure our site to prevent malicious access.

Social Sharing

If you use the social sharing buttons on our site, some information will be collected by the social platform and their cookies will remain on our website. We use encryption on our website to help prevent access to these cookies.

In order to share, you will need to have an account with the social platform you use, and therefore will have already agreed to their terms for privacy and the use of cookies. Privacy and cookie information for the sites we connect to is here:


Platform Privacy Policy Cookie Policy
Twitter https://twitter.com/privacy https://help.twitter.com/en/rules-and-policies/twitter-cookies
Facebook https://en-gb.facebook.com/policy.php https://en-gb.facebook.com/policies/cookies/
WhatsApp https://www.whatsapp.com/legal/  
Pinterest https://policy.pinterest.com/en-gb/privacy-policy https://policy.pinterest.com/en-gb/cookies
LinkedIn https://www.linkedin.com/legal/privacy-policy https://www.linkedin.com/legal/cookie-policy

Contact Forms

When you submit information to us through the contact form it is sent directly to Devon RLC. This email is only accessed by Devon RLC staff.
After responding to the email and resolving the enquiry, the email will be deleted. You are not added to any list or marketing campaign and your data is not retained unless this is explicitly requested by yourself in writing.

Who can see this information

This includes people who are able to access the information, such as our website host. We have agreements with such third parties to ensure they do not access or make any use of your data without explicit instructions from us. This will only occur when ensuring security or sharing data when legally required to do so.

Website

Mike Smith – Owner of Digital Smithy (see Contact Details below).

Caroline Nicholson – Manager of Devon RLC

Contact Form – Emails

As with Website above.

How we keep your information secure

Our website uses encryption so that cookies and information entered on forms is secure. This is through an SSL certificate. You can see that our site is secure through your web browser, which will have a padlock or a green ‘SECURE’ message, and will show HTTPS at the beginning of our website address.

  • Admin account holders for our website must use strong passwords so that their accounts are secure.
  • Your data is never stored by or shared with anyone except where detailed in ‘Who Can See This Information’ above.
  • You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Mike Smith at social@recoverydevon.co.uk or contact us directly.

Sharing your information

We do not share your information with or sell it to third parties.

We will not disclose your information to any third party unless we are required to do so by law. In such cases we will ensure due diligence in releasing only required information, and this only to recognised official parties entitled to require this information under law.

Your Rights

To be informed

This policy gives a clear guide to what data we collect and why.

The right of access

You may request a copy of the information we hold about you at any time (see below)

Rectification

You may ask us to correct information held about you if it is incorrect or incomplete (see below).

The right to be forgotten

We will remove all data held about you on request (see below).

The right to restrict processing

We do not currently process your data – that is – we do not use it for marketing, sell or otherwise share it with third parties or act upon your data except to use it to communicate through our newsletter. You may opt-out of our newsletter at any time (see below).

Your right to retain and reuse your data

We do not collect sensitive personal data nor claim any rights of ownership over your data that we do hold.

The right to object

We do not use your personal data for the purpose of direct marketing, scientific and historical research, for the performance of a task in the public interest or any similar purpose. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose (see below).

Your rights regarding automated processes

We do not use automatic processing of data. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose (see below). 

Contact Details

For any of the above you may contact us through our standard contact form, by email, by phone or in writing using the following details.

Our contact form: CONTACT
Our email: bookings@devonrlc.co.uk
Our phone: 01392 677067
Our address: Devon RLC, Farm House Rise, Exminster, Devon. EX6 8AB.

We will deal with any requests within 28 days except where reasonable impediment prevents us from doing so.

Mike Smith is our website developer through Digital Smithy. He provides website, security and social media support to Recovery Devon. As the developer of our site he has access to all data on the site. As host of our website, Digital Smithy acts as a “data sub-processor”. This is a term used by the GDPR (General Data Protection Regulations). This means that Digital Smithy provides our hosting, the space where our website and email are stored, and therefor has access to them. Both parties signed an agreement stating that Digital Smithy will not access or act upon any data relating to Devon RLC without our explicit consent. We have ensured that Digital Smithy abides by the GDPR and treats all our data and that of website users, members and email contacts in strict confidence.

For enquiries you may contact Digital Smithy directly through his website: digitalsmithy.co.uk

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